Return policy

You may return most items within 30 days of delivery for a refund. To be eligible, items must be unused, in the same condition you received them, and returned in their original packaging with all accessories and documentation.

Email our support team through the Contact page with your order number and the reason for your return. We will reply with a return authorisation and instructions on where to send your item.

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional few days for the refund to appear on your statement.

For hygiene and safety reasons, certain items cannot be returned once opened unless they are faulty. Gift cards are non-refundable. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund or be declined.

If your item arrives faulty or damaged, contact us within 30 days and we will arrange a replacement or full refund, including any return shipping costs. Nevia instruments are also covered by our manufacturer warranty against defects.

Unless your item is faulty or we made an error, you are responsible for return shipping costs. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.